Shipping policy

Welcome to ever-pretty.shop.

At ever-pretty.shop, we are committed to providing our customers with a transparent, reliable, and convenient online shopping experience. We understand that receiving your clothing, dresses, and fashion products in a timely manner is an important part of your shopping experience.

This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated transit times, delivery procedures, shipment tracking, and customer support arrangements.

Please review this policy before placing an order through our website.

1. Shipping Destinations

ever-pretty.shop offers standard shipping to eligible delivery addresses within the United States.

Our shipping services apply to eligible clothing, dresses, footwear, fashion accessories, and other apparel products available through our online store.

Shipping availability is subject to carrier coverage and the delivery options displayed at checkout.

Customers must provide a complete and accurate delivery address, including the recipient's name, street address, city, state, ZIP code, and any applicable apartment or unit number.

Our published standard shipping rates and estimated delivery times apply to eligible destinations within the United States.

2. Free Standard Shipping

We offer FREE Standard Shipping on all eligible orders delivered within the United States.

Our shipping arrangements are as follows:

  • Shipping Method: Standard Shipping

  • Shipping Fee: $0.00 USD

  • Minimum Order Amount: No minimum purchase required

  • Shipping Destination: United States

  • Currency: United States Dollar (USD)

No additional standard shipping fee is charged for eligible orders, regardless of the total purchase amount.

Any applicable taxes or other charges will be disclosed at checkout before the customer completes payment.

3. Order Processing Time

All orders require processing before shipment.

Our standard order processing time is:

1–3 Business Days

Order processing includes payment verification, order confirmation, inventory preparation, product inspection where appropriate, packaging, and shipment arrangements.

Orders are generally processed Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or applicable public holidays will generally begin processing on the next business day.

The processing timeframe begins when the order is accepted for processing according to our daily order cutoff schedule.

4. Daily Order Cutoff Time

Our daily order processing cutoff time is:

3:00 PM New York Time (Eastern Time, ET)

This cutoff applies Monday through Friday, excluding applicable public holidays.

  • Orders placed before 3:00 PM ET on a business day will generally begin processing on the same business day.

  • Orders placed at or after 3:00 PM ET will generally begin processing on the next business day.

  • Orders placed on weekends or applicable public holidays will generally begin processing on the next business day.

New York observes Eastern Standard Time (EST) or Eastern Daylight Time (EDT), depending on the time of year.

The order cutoff time determines when processing begins and does not guarantee same-day shipment.

5. Estimated Shipping Transit Time

After an order has been processed and accepted by the shipping carrier, the estimated standard shipping transit time is:

5–8 Business Days

Shipping transit time begins when the carrier receives the shipment.

Transit time may vary depending on the destination, carrier operations, public holidays, weather conditions, customs procedures where applicable, or unexpected transportation disruptions.

We make reasonable efforts to fulfill orders within the published shipping estimates.

6. Total Estimated Delivery Time

The total estimated delivery time includes order processing and shipping transit.

Delivery Stage Estimated Time
Order Processing 1–3 business days
Shipping Transit 5–8 business days
Total Estimated Delivery 6–11 business days

Estimated Total Delivery Time: 6–11 Business Days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery estimates are calculated from the applicable processing start date and include the estimated shipping transit time.

Orders placed after the daily cutoff time or on non-business days will generally begin processing on the following business day.

These delivery timeframes are estimates and do not guarantee arrival on a particular calendar date.

7. Order Confirmation

Once an order has been successfully placed, customers will receive an order confirmation email at the email address provided during checkout.

The confirmation email will generally contain the order number, purchased items, and other relevant purchase information.

Customers are encouraged to review their order details and delivery address carefully.

If any information is incorrect, please contact our customer support team promptly.

8. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email.

Where tracking is available, the confirmation will include a tracking number or tracking link.

Customers can use this information to monitor their shipment's delivery status.

Tracking information may take additional time to appear because shipping carriers may need to scan and register the package.

If you require assistance with tracking information, please contact:

info@ever-pretty.shop

Please include your order number when requesting assistance.

9. Shipping Delays

Although we make reasonable efforts to process and deliver orders within the estimated timeframes, unexpected delays may occasionally occur.

Potential causes include:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Shipping carrier disruptions

  • Unexpected transportation delays

  • High seasonal order volumes

  • Incorrect or incomplete delivery addresses

  • Customs clearance procedures, where applicable

  • Other circumstances beyond our reasonable control

If your order experiences a significant delay, please contact our customer service team.

We will review the shipment information and provide appropriate assistance.

Any consumer rights relating to delayed delivery under applicable law remain unaffected.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate delivery information during checkout.

If you discover an error in your shipping address after placing an order, please contact us immediately at info@ever-pretty.shop.

We will make reasonable efforts to correct the address before the order has been dispatched.

However, address changes cannot be guaranteed after fulfillment or shipment has begun.

If a package is returned because of incorrect or incomplete shipping information, we will contact the customer to discuss available redelivery or refund options.

Any additional charges requiring customer approval will be communicated before further shipping arrangements are made.

11. Lost or Missing Packages

If an order has not arrived within the estimated delivery period, please contact our customer support team.

If tracking information indicates delivery but you cannot locate the package, we recommend checking:

  • Your mailbox or designated delivery location

  • Your front door, porch, or building reception

  • Household members or authorized recipients

  • Any delivery notifications from the shipping carrier

If the package remains missing, please contact us with your order number and available tracking information.

We will review the shipment details and assist with an investigation where appropriate.

If an order is confirmed lost before successful delivery, we will provide an appropriate resolution, including replacement or refund where applicable.

12. Damaged, Defective, or Incorrect Items

If you receive merchandise that is damaged, defective, or different from the item ordered, please contact our customer support team promptly.

Please include:

  • Your order number

  • A description of the issue

  • Photographs of the product and packaging, where reasonably available

Our team will review the information and provide appropriate assistance.

Where a return is required due to our error, we will cover reasonable return shipping expenses as required by our Return and Refund Policy or applicable law.

13. Multiple Shipments

In certain circumstances, orders containing multiple items may be shipped separately.

Customers may receive individual tracking numbers or shipping confirmations.

Different packages may arrive on separate dates.

No additional standard shipping fee will be charged solely because an eligible order is divided into multiple shipments.

14. Returns and Exchanges

Customers wishing to return or exchange products should contact our customer support team before mailing any items back.

Return Mailing Address:

ever-pretty.shop — Returns Department
4429 Birch Street
Indianapolis, IN 46225
United States

Return Support Email: info@ever-pretty.shop

Customers should contact us to obtain applicable return instructions before sending merchandise to the return facility.

Return eligibility, applicable return periods, refund processing times, and responsibility for return shipping charges are governed by our separately published Return and Refund Policy.

Please do not send returned merchandise to our German business address unless specifically instructed by our customer support team.

15. International Shipping

Our published free standard shipping offer and estimated delivery times apply to eligible orders shipped within the United States.

Shipping to destinations outside the United States is not included in this standard shipping offer.

If additional shipping destinations become available, applicable shipping information will be displayed through our website and checkout process.

16. Customer Service and Contact Information

For questions about shipping, order processing, delivery estimates, tracking information, or return arrangements, please contact us using the following information.

Store Name: ever-pretty.shop

Website: https://ever-pretty.shop

Email: info@ever-pretty.shop

Phone: +49 179 6257061

Business Address:
Altenrodaer Straße 6
06647 Bad Bibra
Germany

Return Mailing Address:
4429 Birch Street
Indianapolis, IN 46225
United States

We aim to provide helpful customer support and address shipping-related inquiries as promptly and fairly as reasonably possible.

17. Changes to This Shipping Policy

ever-pretty.shop may update this Shipping Policy from time to time to reflect changes in shipping arrangements, operating procedures, or applicable legal requirements.

Any updates will be published on our website with an updated revision date.

Policy changes will not remove mandatory consumer rights or improperly affect terms applicable to previously accepted orders.

Thank you for shopping with ever-pretty.shop.

We appreciate your trust and look forward to providing a reliable shopping and delivery experience.