Versand
This Shipping Policy applies to orders placed through ever-pretty.shop.
Our objective is to provide customers with clear information regarding shipping charges, estimated delivery timeframes, order processing, tracking and delivery problems.
Free Standard Shipping
ever-pretty.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS.
There is no standard shipping charge added to qualifying orders placed through the website.
Any optional expedited, premium or alternative delivery method, if offered, will be clearly priced during checkout before the customer completes the purchase.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days.
This estimate refers to the anticipated period in which standard orders are expected to reach their destination under normal circumstances.
Where more specific legally relevant delivery information is shown on the product page, checkout or order confirmation, that information should be read together with this Shipping Policy.
Delivery Estimates
Delivery estimates are provided to assist customers in understanding when an order can reasonably be expected.
Unless we expressly agree to a fixed delivery date, delivery estimates should not automatically be treated as guaranteed delivery appointments.
However, nothing in this Policy removes mandatory statutory rights that arise if goods are not delivered within an agreed or legally required period.
Order Processing
Orders may undergo processing steps including:
- Payment verification;
- Fraud screening;
- Inventory verification;
- Order preparation;
- Packaging;
- Shipping-label creation; and
- Transfer to the relevant logistics provider.
Customers will receive appropriate order information electronically where available.
Shipping Confirmation
When shipment information becomes available, customers may receive a shipping confirmation or tracking information.
Tracking information may require time to become active after a shipping label is generated.
The absence of an immediate tracking update does not necessarily mean that an order has not been dispatched.
Delivery Address
Customers are responsible for carefully reviewing the delivery information entered during checkout.
The delivery address should include all information reasonably required for successful delivery.
If you discover an address error, contact us as soon as possible:
We cannot guarantee that an address can be changed after an order has entered fulfilment or shipping processing.
Address Changes
Where an address correction is requested before dispatch, we will make reasonable efforts to assist where operationally possible.
Once a parcel has been transferred to a carrier, changes may depend on carrier capabilities.
Mandatory consumer rights remain unaffected.
Split Shipments
An order containing multiple items may sometimes be shipped in more than one parcel.
Where this occurs:
- Parcels may arrive on different dates;
- Separate tracking information may be issued; and
- Receipt of one parcel does not necessarily mean the entire order has been delivered.
For purposes of the statutory withdrawal period, mandatory legal rules concerning separately delivered goods will apply.
International or Cross-Border Shipping
Depending on fulfilment arrangements, an order may travel across national borders before reaching the customer.
Customers will be informed of charges that the trader is legally required to disclose before the purchase is concluded.
We will not intentionally impose undisclosed mandatory charges in a manner inconsistent with applicable German or EU consumer law.
Customs and Import Procedures
Where customs or import procedures apply to an order, those procedures may affect transit times.
Responsibility for duties, import taxes or customs charges will be determined by the terms presented during checkout and applicable law.
Any charge for which the consumer is expected to be responsible must be disclosed as required by applicable consumer law.
Delivery Delays
Occasional delivery delays may occur because of circumstances including:
- Carrier disruption;
- Severe weather;
- Customs processing;
- Public holidays;
- Transportation network disruption;
- Incorrect delivery information;
- Unusually high order volumes; or
- Events outside reasonable control.
If your order has materially exceeded the expected delivery period, contact:
Please include your order number.
Statutory Rights in Cases of Delay
Nothing in this Shipping Policy limits rights available under mandatory German consumer law where goods are not delivered within the contractually agreed or legally applicable period.
Where the requirements for setting an additional delivery period, terminating a contract or obtaining reimbursement are met, the customer's statutory rights remain unaffected.
Lost Parcels
If tracking information indicates an unusual delay or suggests that a parcel may have been lost, please contact us.
We may investigate the matter with the shipping provider.
Customers may be asked to provide reasonable information necessary to identify the order and delivery.
Customers are not required to resolve a carrier's internal loss investigation themselves where the seller remains legally responsible for delivery.
Damaged Parcels
If a parcel appears damaged upon arrival, customers should retain the packaging where reasonably possible and contact us promptly.
Useful information may include:
- Order number;
- Photographs of the external parcel;
- Photographs of damaged products; and
- A short description of the damage.
Providing this information can assist us in processing a claim, but it does not remove mandatory statutory rights.
Incorrect Deliveries
If you receive a product that you did not order, please contact:
We will review the order and arrange an appropriate remedy.
Customers will not be required to bear legally prohibited costs arising solely from our delivery of the wrong goods.
Delivery to a Third Party
If you nominate another person to receive an order, statutory rules governing receipt by that nominated third party will apply.
Customers should ensure that the nominated recipient can accept delivery.
Failed Delivery Attempts
If a carrier is unable to deliver a parcel, it may:
- Attempt delivery again;
- Leave delivery instructions;
- Deliver to an authorized collection point; or
- Return the parcel.
Procedures vary between shipping providers.
If your parcel is returned because delivery was unsuccessful, contact us so the order can be reviewed.
Unclaimed Parcels
Customers are encouraged to collect parcels within any period specified by the carrier.
Failure to collect a parcel does not necessarily constitute a legally valid exercise of the statutory withdrawal right.
If you wish to withdraw from a qualifying contract, you should clearly communicate that decision using a legally permitted withdrawal method.
Risk of Loss
Mandatory rules governing risk in consumer sales remain unaffected.
Where the seller selects the shipping carrier, risk will be handled in accordance with applicable consumer law.
A consumer will not be deprived of mandatory statutory protection merely because a parcel is lost while being transported by the seller's selected carrier.
Returns
Shipping relating to returns is governed principally by our Return and Refund Policy.
For ordinary change-of-mind statutory withdrawals, customers may be responsible for the direct return cost where legally permitted and properly disclosed.
For defective, damaged, incorrect or non-conforming goods, different rules may apply.
Customer Support
For shipping and delivery questions:
ever-pretty.shop
Email: info@ever-pretty.shop
Please include your order number whenever possible.
- Choosing a selection results in a full page refresh.