Refund policy

Welcome to ever-pretty.shop.

At ever-pretty.shop, we are committed to providing our customers with a fair, transparent, and reliable shopping experience. We understand that purchasing clothing, dresses, bridalwear, formalwear, and fashion apparel online may sometimes result in an item not meeting your expectations.

Our Return & Refund Policy explains how to request a return, the conditions for return eligibility, return shipping responsibilities, refund processing timeframes, and the methods used to issue approved refunds.

This policy applies to eligible purchases made through https://ever-pretty.shop for delivery within the United States.

1. Our 30-Day Return Policy

We offer a 30-calendar-day return policy for eligible products purchased from ever-pretty.shop.

Customers must submit their return or refund request within 30 calendar days after receiving their order.

The 30-day return period begins on the day following the confirmed delivery date and includes weekends and public holidays.

For example, if an order is delivered on October 1, the customer may submit a return request through October 31.

Customers must submit their requests within the applicable 30-calendar-day period. Returned merchandise does not necessarily need to arrive at our return facility within the same period, provided the customer submitted the request on time and follows our return instructions.

Requests submitted after the standard return period may not qualify for discretionary returns unless otherwise required by applicable law.

Submitting a valid return request within the applicable period preserves the customer's eligibility while the request is reviewed.

2. Return Eligibility

To qualify for a standard return, merchandise should generally meet the following requirements:

  • The return or refund request must be submitted within 30 calendar days after delivery.

  • The item must be unused and unworn, except for reasonable fitting or inspection.

  • The item must remain clean and in substantially the same condition as received.

  • The product must not have been washed, intentionally damaged, or altered after delivery.

  • Original tags, accessories, and packaging should be included where reasonably possible.

  • The customer must provide an order number or other reasonable proof of purchase.

Customers may try on clothing, dresses, and formalwear to check the fit and appearance, provided the items remain in a returnable condition.

These standard return requirements do not limit consumer rights relating to defective, damaged, incorrectly supplied, or misdescribed merchandise.

3. Bridalwear, Formalwear, and Customized Products

Standard-sized, non-customized dresses, bridalwear, and formalwear are eligible for return under our 30-day return policy when the applicable eligibility conditions are satisfied.

Products that have been personalized, customized, made to individual measurements, or altered at the customer's request may be excluded from discretionary change-of-mind returns if the restriction was clearly disclosed before purchase.

Items that have been visibly worn, damaged, or altered after delivery may not qualify for standard discretionary returns.

Any customization-related exclusions do not affect applicable legal remedies for defective, damaged, or incorrectly supplied merchandise.

Customers are encouraged to carefully review product descriptions, sizing information, and customization terms before ordering.

4. Non-Returnable Items

Certain products may be excluded from discretionary returns for hygiene, personalization, or product condition reasons.

These may include:

  • Worn or used underwear and intimate apparel

  • Swimwear with removed or damaged hygiene protection

  • Personalized or custom-made merchandise clearly identified as non-returnable before purchase

  • Clothing that has been washed, altered, or intentionally damaged after delivery

  • Products clearly marked as final sale or non-returnable before purchase, where permitted by applicable law

These exclusions do not override mandatory consumer rights or remedies for defective, damaged, or incorrectly supplied products.

5. How to Request a Return

To initiate a return or refund request, please contact our customer service team.

Email: info@ever-pretty.shop

Please include the following information:

  • Your order number

  • Your full name

  • The email address used during checkout

  • The product or products you wish to return

  • The reason for the return request

  • Photographs where relevant, particularly for defective, damaged, or incorrect items

Our customer support team will review your request and provide applicable return instructions.

Please contact us before mailing merchandise to ensure that the return is properly identified and directed to the correct facility.

Customers who submit eligible requests within the 30-day return window will not lose their eligibility solely because the review takes place after the request deadline.

6. Return Shipping Address

Eligible returns should be sent to the following address after receiving return instructions:

ever-pretty.shop — Returns Department

4429 Birch Street
Indianapolis, IN 46225
United States

Return Support Email: info@ever-pretty.shop

Customers should securely package their returned items to prevent damage during transportation.

We recommend using a tracked shipping service and retaining the shipping receipt and tracking number until the return process has been completed.

Please do not send returned merchandise to our German business address unless specifically instructed by our customer support team.

7. Return Shipping Costs

For standard discretionary returns, including returns due to a change of mind, personal preference, or an incorrect size selected by the customer, return shipping costs are the responsibility of the customer.

For returns involving merchandise confirmed to be defective, damaged upon arrival, incorrectly shipped, or materially different from its description, ever-pretty.shop will cover reasonable return shipping expenses if returning the product is necessary.

Restocking Fee: $0.00 USD

We do not charge a restocking fee for eligible returns.

Our standard outbound shipping service for eligible United States orders is free.

Any legally permitted refund deductions or adjustments will be clearly explained to the customer.

8. Return Inspection and Approval

Once returned merchandise has arrived at our return facility, our team will inspect the product to confirm its eligibility.

Our inspection may include verifying:

  • The order number and purchase information

  • The date the return request was submitted

  • The condition of the returned merchandise

  • Compliance with the applicable return requirements

  • Whether any disclosed return exclusions apply

After completing the review, we will notify the customer whether the refund has been approved or whether additional information is required.

For standard discretionary returns, refund approval generally follows receipt and inspection of the returned merchandise.

For damaged, defective, or incorrectly supplied products, we may approve a refund or other appropriate remedy before receiving the item when sufficient supporting information is available.

9. Guaranteed Refund Processing — Within 7 Business Days

ever-pretty.shop guarantees that every approved monetary refund will be issued through the customer's original payment method within 7 business days after refund approval.

Our refund commitment is:

Refund Processing Time: Within 7 Business Days After Approval

Refund Method: Original Payment Method

Once a refund request has been approved, we guarantee that the refund transaction will be initiated and submitted through the original payment channel no later than the seventh business day following approval.

Business days are Monday through Friday, excluding applicable public holidays.

The seven-business-day period begins on the date the refund is approved, not the date the original return request is submitted.

For returns requiring physical inspection, approval generally occurs after the merchandise has been received and examined.

We will not require customers to accept store credit, gift cards, discount vouchers, or similar alternatives instead of an approved monetary refund.

Although we guarantee that the refund will be issued through the original payment channel within 7 business days, the exact date on which the funds appear in the customer's account may depend on the relevant bank, card issuer, or payment service provider.

If an approved refund has not been issued within the stated timeframe, customers should contact our customer service team for immediate assistance.

Any shorter refund deadline required under applicable law will take precedence.

10. Refund Amount

For an approved full return, customers will generally receive a refund equal to the amount actually paid for the eligible returned merchandise, including any applicable refundable taxes.

For an approved partial return, the refund amount will be calculated based on the purchase price paid for the eligible returned items and any corresponding tax adjustments.

Original Standard Shipping Cost: $0.00 USD

Restocking Fee: $0.00 USD

We do not deduct a restocking fee from eligible refunds.

If a promotional discount was used during checkout, the refund amount will reflect the actual amount paid for the returned merchandise, subject to applicable law.

The customer will be informed of the approved refund amount.

11. Refund Method

All approved monetary refunds will be returned to the original payment method used during checkout.

Depending on the original purchase, this may include eligible credit cards, debit cards, or supported digital payment methods.

We will not require customers to accept store credit or unrelated alternative payment arrangements instead of an approved monetary refund.

If the original payment method is expired, closed, or otherwise unavailable, please contact our customer support team.

Any alternative refund arrangements must comply with the applicable payment provider's requirements and relevant law.

12. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs of the affected item and packaging, where reasonably available

Our customer service team will review the issue and provide an appropriate resolution.

Depending on the circumstances, available remedies may include:

  • A replacement item

  • An exchange, where available

  • A full or partial refund, as appropriate

Where a return is required due to our error, we will cover reasonable return shipping costs.

Applicable consumer protection rights remain unaffected.

13. Exchanges

Customers who wish to exchange a product for a different size, color, or style should contact our customer support team.

Exchange availability depends on the condition of the original merchandise and the availability of the requested replacement.

If a direct exchange cannot be arranged, customers may request an eligible return for a refund and place a new order for the preferred product.

Any additional charges or price differences will be clearly communicated before proceeding.

14. Order Cancellations

Customers wishing to cancel an order should contact our customer service team as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Once an order has been dispatched, immediate cancellation through the fulfillment process may no longer be possible.

Customers may still request a return after delivery in accordance with our 30-calendar-day return policy.

If an order cancellation is approved and payment has been collected, the refund will be issued to the original payment method within 7 business days after approval.

15. Lost or Delayed Return Shipments

We recommend using a tracked shipping service when returning merchandise.

Customers should retain proof of shipment and tracking information.

If a return shipment is lost or delayed, please contact our customer support team with the relevant shipment details.

Responsibility for a lost return shipment depends on who arranged the transportation, the circumstances of the loss, and applicable legal requirements.

Where ever-pretty.shop provides a prepaid return shipping label, we will assist with the relevant carrier investigation.

16. Late or Missing Refunds

If your refund has been approved but the funds have not appeared in your original payment account, please review your payment statement and any refund confirmation.

Banks and payment providers may require additional time to post refund transactions.

If an approved refund has not been initiated within 7 business days after approval, please contact us immediately.

Customer Support Email: info@ever-pretty.shop

We will investigate the issue and provide appropriate assistance.

Our refund processing commitment does not limit any faster refund obligations imposed by applicable law.

17. Consumer Rights and Applicable Law

This policy provides clear return and refund procedures for eligible purchases delivered within the United States.

Nothing in this policy excludes or limits mandatory consumer rights or remedies available under applicable United States federal or state laws.

As ever-pretty.shop operates from Germany, mandatory consumer protection requirements applicable to a particular transaction will also remain unaffected.

Where mandatory legal requirements provide additional rights or protections, those requirements will prevail.

18. Contact Information

If you have any questions regarding returns, exchanges, refunds, or the status of an approved refund, please contact us.

Store Name: ever-pretty.shop

Website: https://ever-pretty.shop

Email: info@ever-pretty.shop

Telephone: +49 179 6257061

Business Address:
Altenrodaer Straße 6
06647 Bad Bibra
Germany

Return Mailing Address:
4429 Birch Street
Indianapolis, IN 46225
United States

We are committed to handling return and refund requests fairly, transparently, and in accordance with this policy.

19. Changes to This Policy

ever-pretty.shop may update this Return & Refund Policy from time to time to reflect changes in business operations, customer service procedures, or applicable legal requirements.

Any updated version will be published on our website with a revised update date.

Policy changes will not retroactively remove rights applicable to previously accepted orders or override mandatory consumer protection laws.

Thank you for shopping with ever-pretty.shop.