Widerrufsrecht
Thank you for shopping at ever-pretty.shop.
This Return and Refund Policy explains how cancellations, statutory withdrawal rights, returns, refunds and problems involving damaged, defective, incorrect or non-conforming goods are handled.
This Policy is intended to operate consistently with mandatory consumer rights available to customers in Germany and the European Union.
Nothing in this Policy limits a statutory right that cannot legally be limited.
Statutory 14-Day Right of Withdrawal
If you are a consumer and enter into a qualifying distance contract through ever-pretty.shop, you generally have the statutory right to withdraw from that contract without giving a reason.
For ordinary sales of goods, the withdrawal period is generally 14 days.
The withdrawal period normally begins on the day on which you, or a third party nominated by you other than the carrier, physically receives the goods.
Where multiple goods ordered in a single order are delivered separately, the withdrawal period generally begins when the final relevant item is received.
Mandatory statutory rules prevail if a different commencement rule applies to a particular transaction.
Exercising Your Right of Withdrawal
To exercise your statutory withdrawal right, you must communicate an unequivocal decision to withdraw from the contract before the applicable withdrawal period expires.
You may contact us at:
Please provide sufficient information for us to identify the relevant transaction, such as your name, order number and the product or products concerned.
Where the statutory electronic withdrawal function required for the transaction is available on ever-pretty.shop, you may also use that function to submit your withdrawal electronically.
Using the electronic withdrawal function does not prevent you from exercising a valid statutory withdrawal through another legally permitted method.
When a withdrawal is submitted through the electronic withdrawal function, an electronic confirmation of receipt will be provided as required by applicable law.
Returning Goods Following Withdrawal
After informing us of your withdrawal, goods must be returned without undue delay and within the period required by applicable law.
Products should be securely packaged to reduce the risk of damage during transit.
A consumer exercising the statutory withdrawal right is permitted to inspect goods in a manner reasonably necessary to establish their nature, characteristics and functioning.
Consumers may be responsible for diminished value resulting from handling that exceeds what is reasonably necessary for such inspection, where applicable law permits such liability.
Return Shipping Costs for Change-of-Mind Withdrawals
Unless we expressly agree otherwise, the consumer is responsible for the direct cost of returning goods where a return results solely from exercising the statutory right of withdrawal or from a voluntary change of mind.
This does not apply where the goods are defective, damaged, incorrect or otherwise non-conforming and applicable law requires us to bear the return costs.
We recommend retaining proof of dispatch until the return has been completed.
Refunds Following Statutory Withdrawal
When a valid statutory withdrawal is exercised, we will reimburse payments that must legally be reimbursed.
Reimbursement will be made without undue delay and within the statutory period applicable to the withdrawal.
Unless another payment method is expressly agreed, reimbursement will normally be made using the same payment method used for the original transaction.
We will not impose a refund fee solely because the customer exercises a statutory withdrawal right.
We may withhold reimbursement until we have received the returned goods or until the customer supplies evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Original Delivery Costs
Standard shipping from ever-pretty.shop is free.
If a customer purchases an optional delivery method that costs more than the least expensive standard delivery method offered, the additional premium delivery cost does not have to be reimbursed to the extent permitted by applicable law.
Exceptions to the Statutory Withdrawal Right
German and EU consumer law provides certain exceptions to the statutory withdrawal right.
Depending on the nature of the products offered, the right of withdrawal may not apply, for example, to:
- Goods made to the consumer's specifications or clearly personalized;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been removed;
- Goods which, after delivery, become inseparably mixed with other goods; or
- Other goods or contracts expressly excluded from the statutory right of withdrawal under applicable law.
An exception will only be relied upon where it legally applies to the particular product and transaction.
Damaged Products
If a product arrives visibly damaged, please contact us as soon as reasonably possible at:
Please provide:
- Your order number;
- A description of the problem; and
- Photographs or other reasonable evidence where this can assist us in assessing shipping damage.
Requesting photographs does not remove or reduce mandatory statutory rights.
Incorrect Products
If you receive a product materially different from the product ordered, please contact us at:
After confirming the issue, we will provide an appropriate remedy consistent with applicable consumer law.
Depending on the circumstances, this may include replacement, correction, return at our expense, price reduction or reimbursement where legally appropriate.
Defective or Non-Conforming Goods
The statutory withdrawal right is separate from your legal rights concerning defective or non-conforming goods.
Consumers have statutory rights where goods do not conform to the sales contract.
Depending on applicable law and the circumstances, available remedies may include repair, replacement, price reduction or termination of the contract and reimbursement.
For ordinary goods, statutory defect claims are generally subject to a two-year limitation period beginning upon delivery, subject to applicable exceptions and special rules.
Nothing in our voluntary return procedures limits those legal rights.
Exchanges
Where operationally available, we may agree to an exchange.
However, an exchange process does not reduce any statutory right of withdrawal or legal rights relating to defective goods.
Because stock availability changes, we cannot guarantee that a requested replacement size, colour, style or product will remain available.
If an exchange cannot reasonably be completed, another appropriate remedy may be offered.
Refund Processing
Once a refund is approved, the refund will be initiated through the appropriate payment channel.
The period required for a refund to appear in your account may depend on your bank, card issuer or payment provider after we have submitted the reimbursement.
We are not responsible for processing delays caused solely by external financial institutions, although this does not affect statutory reimbursement deadlines applicable to us.
Refused or Uncollected Deliveries
Customers should not refuse delivery as a substitute for properly communicating a statutory withdrawal.
Where a parcel is refused or not collected, please contact us so that the order can be correctly identified and processed.
Any deduction relating to costs arising from an uncollected shipment will only be made where legally permitted.
Fraudulent or Abusive Claims
Nothing in this Policy requires us to accept fraudulent claims, fabricated evidence or returns involving a product that was not purchased from ever-pretty.shop.
We may reasonably verify order information and returned goods before completing a voluntary remedy.
Any verification process will be conducted without improperly restricting statutory consumer rights.
Contact for Returns and Refunds
For withdrawal, return, refund or defective-product enquiries:
ever-pretty.shop
Email: info@ever-pretty.shop
- Choosing a selection results in a full page refresh.